PATIENT- AND FAMILY-PARTNERED CARE
Family practices respond to the unique needs of patients and their families within the context of their environment.
Care and care providers in a PMH are patient-focused and provide services that respond to patients’ feelings, preferences, and expectations.
Patients, their families, and their personal caregivers are active participants in the shared-decision making process.
A PMH facilitates patients’ access to their medical information through electronic medical records as agreed upon with their care team.
Self-managed care is encouraged and supported as part of the care plans for each patient.
Strategies that encourage access to a range of care options beyond the traditional office visits (e.g., telehealth, virtual care, mobile health units, e-consult, etc.) are incorporated into the PMH.
Patient participation and formalized feedback mechanisms (e.g., patient advisory councils, patient surveys) are part of ongoing planning and evaluation.
There is evidence from across Canada that the PMH model is making a difference. Visit our Evidence page to see it for yourself!
Choose Another Pillar
Improvement & Research
Continuity of Care
Ready to implement the PMH Vision into your practice? Start here by downloading the starter tool kit.