Stockdale SE, Rose D, Darling JE, Meredith LS, Helfrich CD, Dresselhaus TR, et al. Communication among team members within the patient-centered medical home and patient satisfaction with providers. Med Care. 2018;56(6):491-496.
Summary of Findings: This study examines the relationship between intrateam communication in a PCMH and patients’ satisfaction with assigned PCPs, and whether patient-provider communication mediates this relationship. In conclusion PCMH environments with better communication among team members are likely to experience better patient-provider communication and high patient satisfaction. PCMH practices with low ratings of patient satisfaction may need to look beyond individual PCPs to communication within and across teams.
