Mautner, D., Pang, H., Brenner, J., Shea, J., Gross, K., Frasso, R. (2013). Generating Hypotheses About Care Needs of High Utilizers: Lessons from Patient Interviews. Population Health Management , 16, S26.
Summary of Findings: This qualitative study interviews patients that are high utilizers of health services to define which characteristics determine excess use. The findings include lack of access to a personal family physician and healthcare team as indicators of overuse of healthcare services.