Campbell JL, Fletcher E, Britten N, Green C, Holt T, Lattimer V et al. The clinical effectiveness and cost-effectiveness of telephone triage for managing same-day consultation requests in general practice: A cluster randomised controlled trial comparing general practitioner-led and nurse-led management systems with usual care (the ESTEEM trial). Health Technology Assessment 2015;19(13).
Summary of Findings: This study finds that telephone general practitioner and nurse led triage for managing same-day consultation requests in general practice resulted in modest cost savings compared to usual care managed by standard protocol.
