* Scale:

1 = Not at all (practice has no experience, process, implementation) | 2= minimally achieved (practice has little experience, process, implementation) | 3 = moderate achieved (practice has some experience, process, implementation) | 4 = substantially achieved (practice has significant experience, process, implementation) | 5 = fully achieved (practice has great experience, process, implementation)

Accessible Care

When a patient's personal family physician isn't available, another qualified team member can see them in a timely fashion
Patients can access medical advice and information on available care options 24 hours a day, 7 days a week and 365 days a year
Your practice offers flexible scheduling to ensure patients can be seen when they need to be seen in a timely manner
Patient panel sizes assigned to providers are kept at sizes that allow timely access and high quality care
Patients are able to participate in planning and evaluating your practice’s booking system
Your practice is accessible for nontraditional appointments (ex: group appointments) when appropriate